Meet Kelly..

So today I had the worst possible client I could have ever had.  Meet Kelly.  Kelly comes in for her appointment late today.  She is a new client so she has to fill out paperwork.  I greet Kelly and instruct her to do the intake form so that she can get a massage today.

Upon filling out her paperwork, I constantly hear her sniffle... then cough... then sneeze.  I listen to it for a bit, then I see her wipe her snotty nose. *cough cough*  As she sits there filling out her forms, I come to the conclusion that she may be sick... full blown sick.

"Hey, Kelly... are you sick?"

"I do have a cold." She says.

I ask her how long she's been sick and she hesitates for a few seconds and says she's been sick for a few days.  I tell Kelly that I can't work on her.  She's most likely contagious although she right away tells me that her doctor wouldn't giver her antibiotics and she's not contagious.  How does this doctor know for sure?  I'm not gonna chance it.

I tell Kelly that I still can't work on her and that she may possibly be contagious and that it is not good for her to receive a massage while she is sick, that it may exacerbate her symptoms.

She blows up on me.

Holy shit!  Kelly was screaming at the top of her hacky lungs about how unprofessional this is and how pissed she is that she had taken the whole day off for this appointment.

"I'm sorry Kelly, but you said you were sick."

Kelly quickly retracted her statement and said she only had a cough.  She left and stood in the hallway and screamed at her husband on the phone about what a bitch I am and to come pick her up.  I felt terrible.

Kelly then came back to the office and when I opened the door she continued to scream at me about how she'll never be back.

Well Kelly, You have been banned so it is OK.

Worst client ever.